Frequently Asked Questions

//Frequently Asked Questions
Frequently Asked Questions 2017-11-08T11:41:46+00:00

FAQ’S

Do I need an appointment to visit Chameleon?

We are always happy to help and you are welcome to visit our store without an appointment. However, we do recommend that you arrange an appointment if you would like a one-on-one consultation with our experienced staff and to ensure a fitting room is available should you wish to try on any of our bridal gowns. You are welcome to contact us in various ways to arrange an appointment; by telephone, facebook or e-mail.

Do you have parking at the shop?

Yes we have two customer spaces around the back of our premises. If these are full, there is on-street parking available in the side road opposite.

What should I expect from my appointment?

Our appointments are approximately 1hour 30mins long. We are committed to giving each bride a professional and personal consultation in which your bridal consultant will help you decide what to try on and provide you with relevant and honest advice. There is no obligation to buy a wedding dress after an appointment, however if there are timing issues with your gown or limited stock our non-commission based consultants should advise you of this.

Who should I bring to my appointment?

It is always helpful to bring someone you trust to your appointment and whose opinion you value. We ask you only bring one or two people ideally as this makes for a more relaxed experience. In our experience bringing a large crowd although tempting can be overwhelming for the bride to be as there are often too many conflicting opinions! We also advise that bringing children with you can be stressful and distracting.

What do I need to bring to my appointment?

We advise you wear neutral and supportive underwear to your appointment and some brides find it helpful to bring a strapless bra. Most of all we ask that you bring an open mind! Many brides have an idea of the type of dress they would like, however you should trust your Consultant. They will be able to tell you what style will suit you and identify those dresses which look inconspicuous on the hanger but fabulous on you! If you choose to use our fitting service once your gown has arrived, you will need to bring the shoes and underwear you will be wearing on your big day, this is very important as it makes a big difference to how your dress fits.

Can I take Photographs?

Unfortunately we do not allow photographs to be taken of our bridal gowns until the customer has purchased them. We are aware that this may be frustrating however all of our bridal gowns are photographed on our website for our brides to re-look at.