Frequently Asked Questions

//Frequently Asked Questions
Frequently Asked Questions 2018-02-13T15:28:45+00:00


Do I need an appointment to visit Chameleon?

We are always happy to help and you are welcome to visit our store without an appointment. However, we do recommend that you arrange an appointment if you would like a one-on-one consultation with our experienced staff and to ensure a fitting room is available should you wish to try on any of our bridal gowns. You are welcome to contact us in various ways to arrange an appointment; by telephone, facebook or e-mail.

Do you stock dresses in all sizes?

We usually only carry 1-2 sizes of a specific gown. We have dresses from UK8-UK22 in store. However once you have chosen your specific gown, we will take your measurements and order you a brand new dress in your size.

Sample gowns

I have fallen in love with a dress from a Designer you stock, but you do not have this particular dress in stock. Can you order it in for me to try? 

We get the exciting privilege of visiting our Designers and choosing which dresses to stock from their newest collections. This means that we do not carry every single dress in their collection, but a good selection. All the dresses we stock can be seen on our website. We hold trunk shows where we are able to order in specific gowns that you wish to try on.

At all other times, we can order in any gowns from Maggie Sottero, Sottero and Midgely, Rebecca Ingram and Ian Stuart at a cost of between £30-£50 per dress depending on the designer. This cost is the cost charged to us by the Designer for carriage and insurance so we will ask you to pay this. However if you do order from us, we will take that fee of the cost of your dress.

Pronovias do offer a sample loan service, but not on all of their dresses so please do ask us.

If you have fallen in love with a dress from a shop that is some distance from your home (perhaps you were visiting a friend) and we stock the designer, we are able to order this for you if you would prefer to stay more local. 

What should I expect from my appointment?

Our appointments are approximately 1hour to 1hour30 long. We are committed to giving each bride a professional and personal consultation in which your bridal consultant will help you decide what to try on and provide you with relevant and honest advice. There is no obligation to buy a wedding dress after an appointment, however if there are timing issues with your gown or limited stock our non-commission based consultants should advise you of this.

Who should I bring to my appointment?

It is always helpful to bring someone you trust to your appointment and whose opinion you value. We ask you only bring one or two people ideally as this makes for a more relaxed experience. In our experience bringing a large crowd although tempting can be overwhelming for the bride to be as there are often too many conflicting opinions! We also advise that bringing children with you can be stressful and distracting.

What do I need to bring to my appointment?

We advise you wear neutral and supportive underwear to your appointment and some brides find it helpful to bring a strapless bra. Most of all we ask that you bring an open mind! Many brides have an idea of the type of dress they would like, however you should trust your Consultant. They will be able to tell you what style will suit you and identify those dresses which look inconspicuous on the hanger but fabulous on you! If you choose to use our fitting service once your gown has arrived, you will need to bring the shoes and underwear you will be wearing on your big day, this is very important as it makes a big difference to how your dress fits.

Can I take Photographs?

Yes of course! We understand that buying your dress is a big decision and you may wish to reflect on the dresses you have tried. We would however warn that a quick snap on a phone does not always do any of the dresses justice as you miss the intricate detail of the dress (such as beading/delicate lace) which makes the dress so special.

Do you have parking at the shop?

Yes we have two customer spaces around the back of our premises. If these are full, there is on-street parking available in the side road opposite.